Terms

These Terms govern your access to and use of the SophionOS platform, including the hosted SophionOS Cloud service and any self-hosted instance we distribute (the "Service"). They are a separate document from our Privacy Policy and our Marketing & Communications Policy. Each is consented to independently.

They also apply to your use of this website and to any Founding Cohort seat you purchase on it.

SophionOS is a life operating system and system of record for interconnected life domains: areas, goals, projects, tasks, notes, resources, topics, and contacts, together with the relationships between them. The dashboard is the command surface; settings, export, deletion, API keys, and the MCP server let you control and connect that context.

In these Terms, "SophionOS", "we", "us" means Taha Aalam, a sole proprietor trading as SophionOS, who operates the SophionOS Cloud service, and "you" means the person using it. "Service" means the SophionOS Cloud service and the SophionOS Core software we distribute for self-hosting.

These Terms govern your use of the Service. They are not the contract for the purchase itself. Paid plans and Founding Cohort seats are sold by "Dodo Payments" (as defined in Dodo Payments' Master Service Agreement: Dodo Payments Inc., Dodope Payments Limited, and Sarvapanchhi Technologies Private Limited, collectively the merchant of record) as our merchant of record: Dodo Payments takes your payment, issues the invoice, applies and remits applicable taxes, and issues refunds, and your purchase is a contract with Dodo Payments under Dodo Payments' terms of sale. Where a charge, an invoice, a tax, a refund, or a cancellation of a purchase is concerned, Dodo Payments is the counterparty and we are not. Section 4 and section 11 cover the parts of that you deal with through us.

SophionOS is provided as is. We do not warrant that the Service will be uninterrupted, error-free, or fit for a particular purpose, except where the law says we must.

The Service is under active development. Expect rough edges, schema change, and incomplete operator tooling. The REST API (/api/v1/*) and the MCP server are experimental: interfaces may change, and they are not sold as a stable multi-tenant integration contract. See Security and Data & AI for what is and is not claimed.

We may modify, suspend, or discontinue features. Where a change materially reduces functionality you rely on, we will give reasonable notice in-product before it takes effect.

You must be at least 18 years old to hold an account. By creating an account and accepting these Terms you make a declaration to that effect. See the children's data section of the Privacy Policy.

You are responsible for:

• providing accurate registration details and keeping them current;
• keeping your credentials confidential and notifying us at once if you believe an account has been compromised;
• all activity that happens under your account, including activity by anyone you give access to.

Keep one person to one account, and do not share an account between multiple people. You are responsible for activity under your sessions and API keys until you revoke them or sign out.

We may suspend or terminate an account that breaches these Terms, that we are required to suspend by law, or that we reasonably believe is being used to cause harm. Where the law allows, we will tell you why and give you a chance to fix the problem first.

The Service is offered on the plans below. Prices are in US dollars and may change; a change never applies retroactively to a period you have already paid for. Limits are enforced technically, not merely described: an account that exceeds a cap or a rate limit receives an error, not an overage.

• Rate limits are per minute and enforced per plan. The authoritative numbers are published in the app under Settings → AI Access. Exceeding a limit returns HTTP 429: back off and retry.
• MCP and API routes that require a paid plan return 403 for Free keys. Billing surfaces appear in Settings → Billing only when billing is enabled for your deployment.
• A missing or inactive subscription resolves to free (fail-closed).
• Self-hosted SophionOS Core has no SophionOS plans, caps, or billing. You run it and you set its limits (section 13).
• Some Power features reach founding members first, as they ship. Where a Power feature has not shipped, we say so in the app and in the monthly build notes.

We may change a tier's limits. We will not reduce a paid tier's functionality during a paid period except where a change is required by law or to address a security risk, and we will give notice before it takes effect.

The Founding Cohort is limited to 100 seats. A seat is a one-time payment of $150, sold by Dodo Payments as our merchant of record and paid through Dodo Payments' hosted checkout, and it grants two years of Power from the moment payment is confirmed. It is not a subscription and does not renew. We do not store your card details.

• A seat is reserved when payment is confirmed. If you start checkout and do not finish it, your claim stays on the pending list and you will receive a resume link by email, so you can complete your seat without starting over.
• Confirmation. After payment you will receive a confirmation by email. If you do not receive it, contact founders@sophionos.com.
• No recurring charge. When the included period ends, the account resolves to the plan that is then available, and we will tell you before that happens.
• Refunds. Full refund on request within 14 days of payment, by replying to any email from the founder or writing to disputes@sophionos.com. Dodo Payments is the merchant of record and holds your payment, so the refund is issued by Dodo Payments to the original payment method, under Dodo Payments' terms of sale. After 14 days the payment is final. Your statutory rights where you live are unaffected.

You agree not to:

• use the Service to store or distribute content that is unlawful, that infringes someone else's rights, or that you do not have the right to store;
• attempt to gain access to another person's account, data, or credentials;
• probe, scan, or test the vulnerability of the Service except under our responsible disclosure programme;
• interfere with the Service's operation, including by overloading it, scraping it, or bypassing rate limits;
• resell, sublicense, or provide the Service to third parties as a competing service, or share one account between multiple people;
• use the Service to send unsolicited commercial communications, or to conduct any activity that infringes the Digital Personal Data Protection Act, 2023;
• misrepresent your identity or your affiliation when raising a grievance.

The Service can expose its data to external clients through API keys and MCP. When you authorise a client:

• it may read and write the data your key authorises;
• the model provider that client uses processes whatever that client sends, under that provider's own terms and retention policy, which we do not control;
• you can revoke a key at any time from Settings, and revocation takes effect immediately.

Once a client is connected, you and the client are responsible for what leaves SophionOS. We are responsible for what we serve and refuse: authenticating the key, enforcing its mode and scopes, isolating your rows, honouring a revoked key, and keeping the activity record. We cannot see, instruct, audit, or delete data held by a client or its provider. See Data & AI.

The API and MCP surfaces are experimental. If you import untrusted content into your workspace, for example a note containing text that looks like instructions, an AI client reading that note may treat it as instructions. Keep write-enabled keys away from untrusted content, and prefer read-only keys for assistants that browse or import.

Our in-app assistant ("Sophi") operates only for the data purposes described in the Privacy Policy and the chatbot data purposes register. Using it is subject to your consent for those purposes. Connecting your own external AI client is a separate decision you make, and is not governed by our chatbot consent.

You keep all ownership of the content you put in the Service. We claim no ownership of your notes, contacts, tasks, or any other content you create.

You grant us only the narrow licence needed to operate the Service: to host, process, transmit, display, and back up your content for as long as you hold an account, and to process it as described in the Privacy Policy. We do not use your content to train models. We do not sell your content.

You are responsible for having the rights and permissions necessary to enter the content you enter.

If you send us feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or attribution. This does not apply to your content. Do not send us feedback you consider confidential.

You may stop using the Service and delete your account at any time from Settings, or by contacting us. Account deletion is described in the Privacy Policy.

On termination:

• your access ends immediately;
• your data is handled as set out in the Privacy Policy's retention and deletion sections, including any legally required retention;
• sections that by their nature should survive termination survive, including ownership, disclaimers, indemnity, and limitation of liability.

SophionOS, its name, interface, design, and underlying software are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable licence to use them as intended under these Terms. No other rights are granted.

The SophionOS Core software is licensed under AGPL-3.0-or-later. That licence governs the software; these Terms govern the hosted Service.

SophionOS names, logos, and trade dress are not licensed under the AGPL: do not use them to imply endorsement.

Paid plans and Founding Cohort seats are sold by Dodo Payments as our merchant of record (section 1). Dodo Payments takes the payment, issues the invoice, applies and remits applicable taxes, and issues refunds. We are not the seller of record and we do not take your payment; what Dodo Payments sends us is the entitlement, that a plan is paid for, and for which tier.

If you subscribe to a paid tier:

• fees are stated in the applicable order and are charged in advance;
• subscriptions renew automatically until cancelled, at the then-current price for your tier, which we will tell you before any price change takes effect;
• you can cancel at any time from Settings → Billing, which opens Dodo Payments' customer portal where the subscription is actually managed, or by writing to us; cancellation takes effect at the end of the paid period, and we do not refund a period already paid for except where the law requires it;
• invoices and legally required records are retained after cancellation: the invoice is Dodo Payments', and we keep the subscription and entitlement records;
• if payment fails and is not resolved within the grace period shown in-product, the account moves to the free tier and paid features are suspended;
• prices are exclusive of applicable taxes, which Dodo Payments collects and remits.

Disputes about a charge must be raised within 60 days of the charge date. A dispute about a charge is a dispute with Dodo Payments, which is the seller of record: raise it with Dodo Payments through the customer portal or the contact details on your invoice.

Consumers in the EU, UK, and similar jurisdictions: where a 14-day right of withdrawal applies to a digital subscription, you may withdraw within 14 days of purchase. Founding-seat purchases are governed by section 4.

The Service integrates with third parties, including an identity provider (Clerk), a managed database (Supabase), an application host (Vercel), and a transactional email provider (Resend). Their processing of your data is described in the Privacy Policy and in our subprocessors list. We are not responsible for the content or practices of third-party services you choose to connect.

Dodo Payments is not in that list, because it is not a service we integrate on your behalf: it is our merchant of record and the seller of record for paid plans and founding seats (section 1). Dodo Payments decides how your payment data is processed, and Dodo Payments' own privacy policy applies to it.

These Terms govern your use of SophionOS Cloud. The underlying code, SophionOS Core, is open source under AGPL-3.0-or-later. If you self-host, you are the operator of that deployment: you choose processors, regions, backups, TLS, retention, and legal basis, and the Cloud specifics in these Terms (plans, billing, hosted subprocessors) do not apply to your deployment. Do not describe a self-hosted deployment as "data never leaves the device" unless it truly uses no network identity, hosted database, or remote AI clients.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free.

There has been no formal third-party security audit of this codebase; the API/MCP surface is experimental, and residual risks (prompt injection, exfiltration you authorise through a client, operator-visible service data) remain. Do not rely on SophionOS as the sole store for critical, medical, legal, or safety-critical information. Where the law requires a warranty, it is limited to 90 days from first use. Nothing here excludes liability for death, personal injury, fraud, or anything else the law does not allow to be excluded.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of or related to the Service. Our total aggregate liability in any twelve-month period is limited to the greater of the amount you paid us for the Service in that period, or INR 10,000.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud or wilful misconduct.

You agree to defend and indemnify SophionOS and its contributors against claims, and reasonable costs and attorneys' fees, arising from your violation of these Terms, your violation of any law, or content you submit that infringes a third party's rights. We may take over the defense of any such claim at your expense, and you agree not to settle one without our written consent.

Please read this section carefully. It affects your legal rights, including your right to sue in court and your right to a jury trial.

• Try to resolve it first. Before starting arbitration, write to contact@sophionos.com with a description of the dispute and the relief you want. We will do the same if we have a dispute with you. If we have not resolved it within 60 days, either of us may start arbitration.
• Agreement to arbitrate. Except as stated below, you and SophionOS agree to resolve every dispute arising out of or relating to the Service or these Terms through binding individual arbitration, and not in court. The arbitration is administered under the rules of a recognised arbitration provider we agree with you in writing; if we cannot agree, under the American Arbitration Association's Consumer Arbitration Rules for consumer disputes. The seat of arbitration is the county where you live, unless we both agree otherwise.
• Exceptions. Either of us may bring an individual claim in small-claims court if it qualifies, and either of us may seek injunctive or other equitable relief in court to protect intellectual property rights.
• Purchase disputes are not ours. A dispute about a charge, a refund, a tax, or the cancellation of a purchase is a dispute with Dodo Payments under its terms of sale. It is not covered by this section, and nothing here changes which contract you have with Dodo Payments.
• Your statutory rights are unaffected. Nothing in this section prevents you from bringing a matter to a consumer redressal forum, the Data Protection Board, or any other authority or regulator as the law allows, and nothing here excludes liability that cannot lawfully be excluded.
• Waiver of class actions. All disputes must be brought on an individual basis. Neither you nor SophionOS may bring a claim as a plaintiff or class member in any class, representative, or collective proceeding. The arbitrator may award relief only on an individual basis.
• Waiver of jury trial. By agreeing to arbitration, you and SophionOS waive the right to a trial by judge or jury for all covered claims.
• Opt out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing contact@sophionos.com with the subject line "arbitration opt-out". If you opt out, disputes proceed in accordance with section 20, and this section does not apply to you.

We may revise these Terms. A revision is published as a new version at the Terms page with its own version number and effective date.

When we publish a version that changes these terms materially, users on an older version are shown a notice asking them to review and accept the new version before continuing to use the Service. Your consent record for each version is kept, so you can see exactly which version you accepted and when.

Continuing to use the Service after the effective date of a revised version means you accept it. Continued use of an older accepted version is not permitted where the change is required by law or to address a security risk. The version in force when you accepted the Terms governs the period before that.

If a signed Cloud order or enterprise agreement conflicts with this page, the signed agreement controls.

The Service is not directed at children and is not intended for use by anyone under 18. We do not knowingly collect data from children under 18. See the Privacy Policy for the full statement and what to do if you believe a child has used the Service.

These Terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction, subject to any mandatory consumer redressal forum or statutory right that applies to you notwithstanding. Where arbitration does not apply, each of us consents to the exclusive jurisdiction of those courts, and either of us may use any court with jurisdiction for equitable relief.

The purchase of a paid plan or a Founding Cohort seat is a separate contract with Dodo Payments, governed by the law and forum stated in Dodo Payments' terms of sale.

Nothing in these Terms limits your right to approach the Data Protection Board or any other authority or consumer forum as the law allows.

• Export. You agree not to export or re-export anything from the Service in violation of applicable export-control law, including U.S. export controls and applicable Indian export law.
• Assignment. You cannot assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets, and will notify you if we do.
• Entire agreement; severability. These Terms, together with the Privacy Policy and any signed order, are the entire agreement between us about the Service. If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest stays in effect. Our failure to enforce a provision is not a waiver.
• Copyright. © 2026 SophionOS. All rights reserved.

Questions about these Terms, and about the Service itself, addressed to Taha Aalam (sole proprietor, trading as SophionOS): contact@sophionos.com.

Questions about a purchase, such as a charge, an invoice, a tax, or cancelling a subscription, go to Dodo Payments, which sells to you as merchant of record. Use the customer portal reachable from Settings → Billing, or the contact details on your invoice. A refund is requested by replying to any email from the founder or writing to disputes@sophionos.com, as set out in section 4.

Grievances about these Terms are handled through the process and the officer named in the Privacy Policy.

Privacy Policy · Marketing & Communications Policy · Security · Subprocessors · Data & AI · Responsible Disclosure