/marketing
Marketing & Communications
Which channels SophionOS may contact you on, how often, and how to opt out in one tap.
Promotional email only, never pre-ticked, and one click to stop it. Transactional messages your account needs are covered by the Privacy Policy instead.
Last updated: October 20, 2026
Version v1 · effective September 27, 2026
1. What this Policy covers
This Policy covers promotional communications only. It is a separate document from our Terms & Conditions and our Privacy Policy, and you consent to it independently.
Promotional communications are messages whose main purpose is to tell you about SophionOS: a new feature, a price change, a launch, or an offer.
It does not cover transactional messages, which are messages your account needs you to receive: sign-in codes, password resets, security alerts, billing receipts, subscription changes, and notifications you have switched on inside the app. Transactional messages are sent because the service cannot work without them. They are covered by the Privacy Policy, not by this one, and you cannot switch them off while keeping the service. We will never advertise inside a transactional message.
2. Channels we may use
If you consent, we may contact you on these channels only:
| Channel | Details |
|---|---|
| To the address on your account. This is the only promotional channel SophionOS uses. |
Channels not in this table are not used. In particular, we do not send promotional WhatsApp messages, SMS, push notifications, or messages on social media, and we do not contact you through an AI assistant.
If we ever add a channel, that is a change to this Policy: it needs a new version with its own consent item, and existing consent does not carry over. We will not add a channel to a version you already accepted.
3. How often to expect us
| Type | Expected frequency |
|---|---|
| Product and feature announcements | At most a few times a month, and typically fewer |
| Launch and roadmap communications | A few times a quarter |
| Offers, discounts, and pricing changes | A few times a quarter, or less |
| Re-engagement ("we miss you") | At most once every 90 days, and only if you have not interacted with the app in that period |
We do not send daily or weekly promotional email. If our volume rises above these expectations, that is a change to this Policy.
Every promotional email includes a working unsubscribe link, our identity and postal address, and a link to this Policy.
We use your email address only to send you promotional communications under this Policy. Once you opt out, that decision is recorded in our immutable consent log and we will never contact you again for marketing, permanently, for as long as we operate the service. There is no separate suppression list to expire, and no window after which an old address starts receiving mail again.
4. One-tap opt-out
Opting out is deliberately as easy as opting in.
- One tap. Every promotional email has a one-click unsubscribe link in its header and its footer. No login, no reason required, no "are you sure" detour.
- In-app. Settings → Privacy & consent → Marketing has a withdraw toggle. Flipping it stops every promotional email immediately.
- No penalty. Opting out does not affect your account, your data, your plan, your price, or your access to anything you paid for. The service is unchanged; you simply stop hearing from us.
Unsubscribing from a single email stops all promotional email. If you want to keep product announcements but not offers, use the per-category preferences link in the email footer.
5. What opting out does not affect
What opting out does not affect:
- It does not affect transactional messages, which continue because the service requires them.
- It does not withdraw your consent to the Terms or the Privacy Policy. Those are separate items with separate toggles.
- It does not delete your data. To have your data erased, use Settings → Privacy & consent → Delete my data and account, or the rights described in the Privacy Policy.
6. How we use your contact data for marketing
We use your email address only to send you promotional communications under this Policy, and to keep it on a suppression list after you opt out so we do not re-contact you by mistake.
We do not sell, rent, or share your email address. We do not append it to third-party marketing lists, and we do not use it for targeted advertising. We do not use behavioural profiling to decide what to send you.
The marketing suppression list, the record that you opted out, is retained for 24 months from the date you opted out, so that we do not accidentally re-contact you. After 24 months it is deleted.
7. Consent record
Your decision on this Policy is recorded in our append-only consent log with a timestamp in UTC, the exact version of this document, and the network address the decision came from. This record is kept indefinitely as evidence of what you agreed to, and is not deleted when your account is.
You can see your current marketing consent, the version you accepted, and the timestamp at any time in Settings → Privacy & consent.
8. Changing this Policy
A change is published as a new version with its own version number and effective date. If we broaden the channels, increase the frequency, or change what we do with your contact data, we publish a new version and ask you to accept it before it takes effect. Your previous decision is kept, so you can always see what you agreed to and when.
9. Contact and grievances
Questions about this Policy: privacy@sophionos.com.
To complain about a promotional message, or to raise a grievance about how we handle your contact data, use Settings → Raise a grievance in the app, or the grievance officer's contact and response times published in the Privacy Policy.